We had a leak! We called several roofing companies to get quotes and to understand that we had a leak. Frankie listened and worked to get us and estimate. In spite of a heavy schedule Keven came out the next day. He was on time and understanding. He got us the quote quickly and worked with Kyle to get us scheduled as soon as possible. When we receive a call telling us that they were able to move our reroof up by 5 days we were very happy. The crew came early and worked extremely hard to finish our roof in one day. I can't say enough good things about the roofing crew and the support staff. All were very helpful and patient and understanding. I wish more companies had people like this working for them. THANK YOU ALL.
I worked with American Custom for a big bathroom project. I met with several other prominent contractors in the Rochester area and ultimately ended up choosing American. Their collaboration, communication, and quality of service go unmatched. Steve was a tremendous asset throughout the whole process, helping me reach the best bathroom configuration for the space, and the work that Juan and his team delivered was amazing - I couldn't be happier. I'm also working with American to build a garage next and will go with them for all my home improvement needs.
Kevin Mondschein was our sales associate and he was wonderful! He's extremely knowledgeable and always kept in touch with me. He came frequently and checked on the roofing job while actually getting on the roof! His help with our homeowners insurance company so I didn't have to get involved was fantastic. He came and met the adjuster here and got on the roof to show him where the problems were. The crew that came to actually install the roof was fantastic. The crew manager, Derrick, was just great. He and his crew were polite and amazing workers! Great work ethics that you don't see much of today! Kudos to everyone!! Becky Buell
We just had our one main bathroom completely gutted and remodeled using American Custom. From ceilings to walls, closet, window removal most all fixtures moved and not to mention a new jetted bath tub (happy wife happy...you get it!) the job was completed within 7 working days. The level of craftmanship, attention to detail and work ethic by the three men trusted to complete the work was outstanding! Juan, Jose and Sage were complete professionals throughout. Communication from day to day was consistent and honest. My wife and I are very happy with the results of this job and will look to American Custom for future work we have planned.
I had AC convert the outside of my home in Pittsford from wood to vinyl siding and I couldn't be happier. The project was done in the "heart" of Covid and it was planned and completed with no issues. The siding supplier "shorted" an order and the AC team could not been more apologetic despite the fact it was no fault of theirs. During the 90 days it took for the additional materials to arrive I was not billed and they declined my offer to pay for the partially completed work. To a man every one of the work crew could not have been nicer. When the job was completed the outside was left perfectly clean. A great company to work with. We are now working on a project to do a major renovation on the inside of my home and i expect the finished product will exceed my expectations. These guys are the "real deal". Quality workmanship and a cost effective price. They do the job right and on budget. I never have to paint ever again!! Thanks guys!
We are very thankful for the high level of service, support, and professionalism by the American Custom team for responding to our needs timely. The workmanship is of the highest quality. The personnel who performed the job was professional, caring, and organized. I highly recommend American Custom for your projects. Thank you for your commitment to the community and its members.
Our new roof is beautiful! This was phase one of our exterior reno project. We can't say enough good things about Josh and the rest of the roofing crew. They were punctual, professional, hard working (even in very challenging weather), and respectful of us and our property. The cleanup process was outstanding and performed each work day, not just at the end of the project. A shout out to Kyle, too, for always being available to answer questions about the project. We are so pleased with the entire process and looking forward to phase two...siding!
We got a quote for a roof and this process flawlessly started with Kevin the sales rep. Everything from start to finish has been outstanding. Kevin listened to us and worked with us, the roofing team led by Josh arrived and in 3 days the old roof was gone and the new one installed. All extremely friendly and professional...and oh my the clean up I am still in awe of the way they were careful with the plant and the whole clean up nothing was out of place. Organized and barely any nails found. If anyone ever had a roof done (I did previously from a different company) they know how hard that is to do. Have and will continue to recommend ACE to friends and family and anyone who will listen to us :) (we also had siding done on a previous house so we knew we were picking the A team for our roof).
Kevin M. was here today to tell me about siding repairs; he was very professional, knowledgeable, and informed me how to proceed. He spent a lot of time explaining everything to me in depth. Kevin is a definite asset to this company!
I paid 8100 for a roof. supplies were delivered according to estimate. there were supplies left so i ask if they lower the cost , because they didn't use all the supplies they charged on the estimate and i was told no and the extras didn't belong to me, for example if you estimated 10 pk of roofing and didn't use the price should be cheaper, or the left overs should be mine i was told no and they took shingles , ply wood, rolled roofing, and a couple 2x4s not happy with them will never use them agani or recomend them to any one
AMERICAN CUSTOM RESPONSE:
Our estimators do the best they can to determine what will be needed for a project. We send extra material to every roofing and siding job that we sell in an effort to ensure that we have enough to complete the job in full. This way, we do not have an entire crew unable to work while they wait for more material or even worse than that, leave a job unfinished until more material is available (which can be a major issue right now.) When we need the extra material we send, to complete the job per the contract, our customers are not charged for it. We do not credit a customer for the additional material because they did not pay for it. Some material, like plywood for example, is brought to the job out of our stock in case of unforseen replacement needed. It is not material that was included in your project cost, which is why there is no credit for it. It is returned to our stock in case it is needed on the next job and so forth. Hopefully this explanation clarifies the situation.
We hired American Custom to replace windows, reside the exterior, and replace some gutters and downspouts in June 2021. Our sales rep. Kevin Mondschein was our first contact with the company, and every step along the way he provided timely advice, estimates, and was so patient with my questions and initial indecision on the siding color. The window install team; Mike and Mike were the first to arrive and they completed the window project with attention to detail and great workmanship. Nate and his team arrived promptly every morning at 7:00am to install the siding. Nate and his team were professional, polite, and again provided much attention to detail and great workmanship. Every day they cleaned up before leaving. Kevin stopped by several times while the project was underway to follow up and answer any questions we might have. Kyle (in the office) was also a contact we dealt with and she was pleasant to work with and thorough. The gutter and downspout crew provided excellent workmanship as well. I highly recommend American Custom. They completed the work meeting the proposal estimate costs and estimated time frame to complete the job.
We had a third bay added to our garage this spring. One of our requirements was that the addition would look like it was always there. American accomplished that. Chris (masonry) and his crew ; Jason (framing , roof, vinyl siding) and his crew did a fantastic job. Steve did a good job communication when things would be scheduled. We are very happy with our garage addition and would highly recommend American for any remodel.
We hired American Custom to re-side our home after seeing several homes in the area transformed by their excellent workmanship. Marc Tantalo helped us choose the perfect product. Their prices after very reasonable and comparable to other companies we had met with. The project proposal was straightforward and easy to understand. Kyle in the office was quick to respond to calls and very courteous. The quality of their work is second to none; they worked quickly with a team that obviously has years of experience. The foreman, Nate, was here on site everyday working. He answered all of our questions, even answering his phone in the evenings to hear our concerns. The final result speaks for itself, our home looks amazing.
I hired American Customs to replace my windows in my home. They were replaced a couple of weeks ago, the difference is amazing! The house is noticeably warmer and much quieter. Mike and Mike were the 2 installers and were wonderful. The job took 4 days and every day when they left they cleaned up and took all the debris and old windows with them. They were punctual and did an outstanding job. I have a couple other projects to complete and will not hesitate to use American Custom again or recommended them to my friends and family. Great job folks!
I have used American Custom over the years for several projects and have had the opportunity to meet and work with all the ownership. I am currently having work done Outside in this cold weather by this company. The Amazing Mike and his partner are truly the most considerate, hard working, trustworthy and professional team I have ever met! They represent the ownership in the best possible way. The television commercials do not say enough about the level of professionalism that this company offers!!!
Steve Gallagher was AMAZING. I am a first time homeowner and he took me step by step on the projects I wanted done. He made me feel very comfortable and did not pressure me into making any immediate decisions.
We could not be happier with the planning, workmanship, professionalism and excellent outcome of our sunroom. Bryan helped us through the design process, communicated with us along the way, and put the Mike and Mike team on our installation. They were hardworking, responsible and courteous. They were here on time, worked tirelessly and cleaned up thoroughly. The Bordwells are happy. Thanks for giving us a dream room!
We have a 90+ year old home with a large roof that is sloped in many places and had been patched several times over the decades. It was literally falling apart in places, and when the time came to completely replace it, I am so thankful that American Custom was able to take on the job. It was a huge project because of the complicated roof lines and details and they did an amazing job. From the complete roof tear-off & replacement, to trim work to repair around a special window to replacing gutters - every single crew that worked on it was on time, professional, courteous and worked non-stop from the moment they arrived until they left. And they did it all during the hottest weeks of this past summer. They were careful to clean up each day and when each part of the job was done did a thorough walk-around picking up every single nail or staples or bit of trash they could find. The project managers at the office were excellent in coordinating everything and our sales/project rep, Kevin Mondschein, did a fantastic job visiting the site, following up on anything that was needed and keeping us informed along the way. The transformation is incredible - we have received so many compliments on the change and feel much better knowing we are ready for winter and don't have to worry about the roof anymore! Thanks to everyone who worked on our house & behind the scenes - you all did a fantastic job and we will use American Custom again in the future.
I couldn't be more pleased. I had a complete Roof with tear off. Kevin M was excellent very knowledgeable and clear. The whole crew worked very good together. I believe I was giving a reasonable estimate. I could not find anything to complain about.
Before choosing to work with American Custom, we had 5 quotes on siding done. I asked each to give me addresses of jobs they had done, so I could visit and inspect. I determined the quality of material and the quality of workmanship by American Custom was by far the best. When the job was done we were surprised and pleased with the craftsmanship. We have had so many compliments on our house by people walking by. We will contact American Custom in the future if we have any other jobs to do.