Ellen Fetzner Rochester, NY - Feb 14, 2019

We are so glad we chose American Custom to do our remodeling project. Everyone we dealt with was fantastic. Steve kept us informed and did a great job coordinating all the different aspects of the job. All the workers were great. They were all prompt, neat, professional and they did a great job cleaning up every day. Our 3 season room came out great!

Steve Witte Rochester, NY - Feb 2, 2019

American Custom Exteriors and Interiors renovated our kitchen and bathroom in the 100 year old house we bought in East Rochester and they did a top quality job at a very good price. Juan and his team, who worked on our house, showed great attention to detail, workmanship and even added custom shelves to our bathroom that really make a huge difference. Our job involved plumbing, roofing, siding, electric and interior renovations and American Custom has expertise in all these areas which was reflected in how well and how on schedule the job was done. I highly recommend you check them out if you are looking to do any work on your house outside or inside! Steve Witte

Diane M. Rochester, NY - Dec 6, 2018

American Custom was recommended to me by another siding contractor (believe it or not). After I called, it was only a matter of days before the Account Executive, Kevin M., came out to see me and discuss my project. I had already spoken with three other contractors. Kevin was the only one to ask me to walk him around the house and look at the existing siding. He asked me questions about what I wanted, what my concerns were, and listened to my answers. He showed me some options for siding and colors - we even talked about our mutual love of dogs! - and he said he'd be back in touch. Within a week, he called again and asked to come back out to present his proposal. NONE of the other contractors had bothered to do that in person - just sent an estimate, lump sum, with no itemization of what they would do, what was included, what I was getting, etc. ONLY American Custom took the time to carefully go over the estimate, again listening to my concerns, and finding the best solution for my budget. They were not the lowest estimate, but they were not the highest. They were also about $5000 above my budget - but they offered financing, at a competitively low 5.99% APR, which none of the other contractors did. They do not take a down payment - like the others insisted. All payment is collected after the job is complete. The sales team even warned me about this deceptive contracting practice - NO ONE should EVER be expected to pay up front, for a legitimate contracting job. An important lesson I can apply to all future jobs ...! They offered proof of insurance and indemnification from liability in case of an accident on the job - unlike any of the others. They provided a detailed written contract - again, taking the time to walk me through it and answer all my questions and concerns. When it came time for the job, I lucked out when they had an opening, and my siding was done about 4 weeks ahead of estimated start time. The crew foreman, Nick, and his team of installers were brilliant. They started each day around 7 am and wrapped up around 4 pm each afternoon. Every day they cleaned up the yard, swept out the garage, and even raked the flower beds where dust and debris had fallen during the course of work. Courteous, polite, respectful, fun and friendly, these guys were a truly team of professionals. They also took the time to explain additional repairs and associated costs (I had some serious wood rot they discovered, in some places, which we had anticipated during the sales/estimate phase, so that was no surprise). The job was finished within 5 days, except the shutters (which came in about 2-3 days later) and the gutters (which followed about a week later). Now the project is complete and I couldn't be happier! I highly recommend American Custom contractors, and plan to call them in for some interior work in the future.

We at American Custom take pride in our workmanship and are proud to stand behind our work.  Many of our projects and products offer a lifetime warranty that can even be transferred to a new owner.  Specific warranty details are provided with each estimate.

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