We had initially hired American Custom to replace all of the windows in our home and also replace the siding. After Marc came out for an initial consultation, we decided to replace our roof as well. Our new roof, windows, and siding look fantastic. Our home was noticeably quieter and warmer this winter. Marc and his team clearly make quality their top priority.
I was pleased with every aspect of this job (Roof, Insulation, Venting,Gutters) and everyone I came in contact with. I felt the salesman (Steve G.) was acting in the role of a knowledgeable consultant and thoroughly documented all work to be performed. The scheduling office (Kyle M) constantly kept me informed of when crews would arrive and immediately notify me if any changes were made due to weather or any other issue. The roofing led by Cruz was fantastic. They worked in adverse freezing winter conditions with great spirits and enthusiasm. They were a polite, professional well oiled machine that did the worked and thoroughly cleaned by property when done. Although I can't remember everyone's names I can say the same good things about the siding and gutter crew. There was some minor drywall damage that occurred during sky light installation and American immediately sent a great young guy (Dylan) to repair and paint the damaged area. I am sure you will find contractors with lower estimates, I felt this was a job that would last a lifetime and having the confidence that it would be done right the first time with no surprises was the right decision. I would be glad to recommend American to anyone.
Marc came to our home immediately to get the new roofing going. I was hospitalized for 3 weeks at that time and he assisted my wife with our insurance company and the insurance estimates to prepare the way to get the new roof installed. Shortly after that we proceeded with the siding and windows. We will always be grateful for the work he did to help us through these projects during my illness.
We've hired this company 3 times, and each time they've done terrific work. They worked miracles in our tottering 1905 house installing a shower and 2 large closets. In the current house, they did equally good work replacing entry doors, all the windows, and renovating the bathroom. American Custom has considerate, polite workmen - and they're wholly competent. If you hire someone cheap - window guys, contractors, roofers - you're asking for trouble; trouble MUCHO! The deal looks good until they start and your life becomes an utter misery. And soon, the permanent mistakes have become a permanent drag. But hire the best contractors and very soon you won't care about the money anymore and you'll have a proper job.(1) Superior quality (2) Finish on Time (3) Price -- Pick 2 . . . If you want diligence, competency, and professionalism, then you pay for it. If you skimp, you'll get what you deserve: lousy work. As my Chinese client says, "Buy the best and cry once."
I can’t begin to express my gratitude to the wonderful staff at American Custom Exteriors. Kevin Mondschein exceeded our expectations throughout the entire process and was just a call or message away if we had any questions. We love that each facet of the business had it’s own qualified team of installers so they were masters at their specific tasks. Our window installers, Mike & Mike, were meticulous, professional and overall wonderful during the installation process. We couldn’t be happier and would highly recommend them to anyone who inquires.
We could not be more pleased with the professionalism and attention to detail ACE provided. From start to finish the staff is amazing, when they completed the project you could not even tell they were there, very clean and the job turned out amazing! We put out trust in Marc and his staff and they made our home look amazing. Make sure you put them at the top of your list!
We are so glad we chose American Custom to do our remodeling project. Everyone we dealt with was fantastic. Steve kept us informed and did a great job coordinating all the different aspects of the job. All the workers were great. They were all prompt, neat, professional and they did a great job cleaning up every day. Our 3 season room came out great!
American Custom Exteriors and Interiors renovated our kitchen and bathroom in the 100 year old house we bought in East Rochester and they did a top quality job at a very good price. Juan and his team, who worked on our house, showed great attention to detail, workmanship and even added custom shelves to our bathroom that really make a huge difference. Our job involved plumbing, roofing, siding, electric and interior renovations and American Custom has expertise in all these areas which was reflected in how well and how on schedule the job was done. I highly recommend you check them out if you are looking to do any work on your house outside or inside! Steve Witte
American Custom was recommended to me by another siding contractor (believe it or not). After I called, it was only a matter of days before the Account Executive, Kevin M., came out to see me and discuss my project. I had already spoken with three other contractors. Kevin was the only one to ask me to walk him around the house and look at the existing siding. He asked me questions about what I wanted, what my concerns were, and listened to my answers. He showed me some options for siding and colors - we even talked about our mutual love of dogs! - and he said he'd be back in touch. Within a week, he called again and asked to come back out to present his proposal. NONE of the other contractors had bothered to do that in person - just sent an estimate, lump sum, with no itemization of what they would do, what was included, what I was getting, etc. ONLY American Custom took the time to carefully go over the estimate, again listening to my concerns, and finding the best solution for my budget. They were not the lowest estimate, but they were not the highest. They were also about $5000 above my budget - but they offered financing, at a competitively low 5.99% APR, which none of the other contractors did. They do not take a down payment - like the others insisted. All payment is collected after the job is complete. The sales team even warned me about this deceptive contracting practice - NO ONE should EVER be expected to pay up front, for a legitimate contracting job. An important lesson I can apply to all future jobs ...! They offered proof of insurance and indemnification from liability in case of an accident on the job - unlike any of the others. They provided a detailed written contract - again, taking the time to walk me through it and answer all my questions and concerns. When it came time for the job, I lucked out when they had an opening, and my siding was done about 4 weeks ahead of estimated start time. The crew foreman, Nick, and his team of installers were brilliant. They started each day around 7 am and wrapped up around 4 pm each afternoon. Every day they cleaned up the yard, swept out the garage, and even raked the flower beds where dust and debris had fallen during the course of work. Courteous, polite, respectful, fun and friendly, these guys were a truly team of professionals. They also took the time to explain additional repairs and associated costs (I had some serious wood rot they discovered, in some places, which we had anticipated during the sales/estimate phase, so that was no surprise). The job was finished within 5 days, except the shutters (which came in about 2-3 days later) and the gutters (which followed about a week later). Now the project is complete and I couldn't be happier! I highly recommend American Custom contractors, and plan to call them in for some interior work in the future.